An on-site customer service department will assist customers by providing quick and accurate parts data. The customer service team can provide pricing for parts and lead times by gathering basic information from the customer including shape, size and material of the part.
The engineering department plays a vital role in the parts manufacturing business. With full reverse engineering means and design capabilities that include hydraulic and mechanical modifications, the engineering department is able to aid in solving customer problems.
Data acquisition is accomplished through the use of coordinate measuring machines (CMMs). Sulzer has several FARO CMMs on location, which allow on-site data acquisition. These machines have articulated arms that gather three-dimensional data within a six foot sphere, and allow obtained dimensions to be repeatable to within 0.001 in.
We use a dedicated server for electronic drawing storage and access. The database includes over 300’000 drawings, complemented with over 400’000 customer inventory records.
The machine shop uses both CNC and manual equipment to manufacture pump parts. A recent investment of over $2 million allowed to upgrade and modernize the machines and equipment in order to meet customers' needs and requests in an accurate and timely fashion.
Sulzer produces a wide variety of turned, milled and ground components. CNC lathes and mills contribute to the reliability and accuracy in machining several parts, including shafts, sleeves, impellers, suction covers, and diffusers, among several other critical service components. We can machine parts to very high tolerances, meeting the most demanding of applications. Parts that meet military specifications and parts for high energy applications can also be produced.