With such a wide variety of pumping processes on-site, it is challenging to find a repair provider that has the necessary skills and experience to deliver full turnkey service. Darrell Howard, repair engineering manager at Sulzer's Houston facility, explains some of the key points that affect a successful repair project.

A great deal of the rotating equipment used in the power generation sector has been in place for many years. Pump equipment has been rigorously maintained and serviced in order to ensure reliable performance. As service and maintenance intervals increase, the attention to maintenance procedures has become more focused. Employing a properly structured and managed program enables large sites, equipped with vast numbers of assets, to achieve high productivity levels while maintaining the long-term reliability of the plant.

Plant requirements

One of the most critical aspects of asset maintenance is understanding the requirements of each piece of equipment and the implications to the overall production process of taking the asset offline. In most cases, assets will have standby systems that can keep a process operational, even at a lower productivity rate. Ultimately, it is the experience and knowledge of the on-site maintenance engineers that provides the most useful information and by working closely with a repair provider, an efficient maintenance schedule can be developed.

Using coordinate measuring machines allow on-site data acquisition quickly.
A 3D design of the original impeller was created using coordinate measuring machines which allow on-site data acquisition quickly.

The diversity of pump design and technology used within the power generation sector means that finding a repair partner can be a daunting task. At face value, the original equipment manufacturer (OEM) would seem to be the obvious choice to complete any repairs, however, across an entire facility there could be a wide range of pump designs which in turn, would mean coordinating a maintenance program with a large number of third party organizations. This carries a high burden and stress of administration and site coordination.

Therefore, selecting the most appropriate partner that delivers both OEM technology and the ability to support equipment of multiple manufacturers is key in achieving the maintenance goals of the business.

Service delivery

Assessing the skills and capabilities of a maintenance provider is crucial for determining the overall level of service that can be delivered. Providing preventative maintenance services is important, but when a component fails, the priority must be with delivering a fast turnaround and getting the equipment back into service. Today, with the number of complex pump designs in service, there is a real demand for a single source solution that has the capability to repair, re-engineer or remanufacture damaged components using in-house resources.

The alternative; using providers that sub-contract repairs to compensate for a lack of in-house facilities can increase the complexity of the project, degrade the communication process and ultimately lead to less dependable repairs. Furthermore, those with experienced design capabilities can also integrate improvements into the design of components, enabling clients to benefit from the latest manufacturing technologies and improve both efficiency and reliability.

Developing a plan

When partnering with a maintenance provider, it is important to develop a program of planned actions as well as making contingency plans for unexpected failures. By implementing a carefully organized plan it is possible to increase reliability and maximize productivity by utilizing a range of techniques and facilities.

At the most basic level, condition monitoring is a vital tool that can use vibration, pressure and temperature monitoring equipment, plus manual thermal imaging cameras to provide vital information and indicate the early signs of an impending failure. Both of these predictive maintenance methods can be used without having to stop the equipment and they can provide regular data for a preventative maintenance program.

This forms the basis of a planned maintenance scheme that should be supported with additional information such as pump performance data which can also reveal the early indications of a performance issue. Collectively, this information enables the on-site maintenance team to schedule repairs during planned shutdown periods, minimizing the impact on productivity.

However, despite this, component failures will still occur and it is the ability of the repair partner to react quickly and deliver a solution that will determine the long-term viability of any maintenance agreement. Sulzer, for example, recognizes this crucial aspect of the partnership and has developed an internal communication structure that allows a local service center to deliver the full range of technical services to its clients, while drawing on Sulzer's global engineering and logistics resources.

Sulzer was able to offer a full set of new components, available in just five weeks.

Tight deadlines

This can be better illustrated by way of an example repair that was recently delivered by one of Sulzer's service centers. The challenge came from a major energy provider which required a 21-day turnaround on two high speed boiler feed pumps.

The equipment owner presented a very detailed repair specification that was to be followed precisely. Some of the challenges with this particular style of pump included developing clear and precise inspection templates, instructing and reviewing with the shop personnel where and how to inspect the critical fits and recording the required information to meet the customer's inspection criteria on the initial inspection.

One of the first requirements was a special cleaning procedure that the service center managing the repair was not equipped to do. However, by using the other Sulzer facilities located nearby to accommodate the demand, the cleaning procedure was quickly completed without incurring any delays. Once complete, the pumps were returned to the original Sulzer site to begin disassembly.

Inspection of the individual components determined that some of the impellers were damaged and were deemed irreparable. The hub side plates on at least half of the series impellers were cracked through and required replacement. This level of damage had not been planned for and replacement components are not typically stored by either the customer or the manufacturer.

Reacting to unexpected developments

Having advised the customer of the unexpected discovery, inquiries were made with the OEM about the best lead time for new impellers, which came back as 20 weeks. Sulzer was able to offer a full set of new components, available in just five weeks, an offer that the client gladly accepted. The damaged impellers were sent to one of Sulzer's manufacturing centers, which has full reverse engineering and design capability for both hydraulic and mechanical components. The design team offered the client an opportunity to improve the performance characteristics of the impellers using the latest design and manufacturing techniques, but this was declined.

A 3D design of the original impeller was created using coordinate measuring machines (CMMs) which allow on-site data acquisition quickly. These machines gather three-dimensional data and allow the obtained dimensions to be repeatable to within 0.001". The 3D model was completed within one week and the data immediately transferred to the engineering and manufacturing departments where the new designs could start to take shape. However, with such extensive and unexpected damage, meeting the original program deadline of three weeks was going to be impossible to achieve. Following discussions with the client, Sulzer proposed to rebuild one of the pumps using the best components from both pumps. This required moving diaphragms and diffusers between the pumps and correcting all the fits and clearances in order to achieve the required design specifications.

The first pump was completed and returned to the customer one day early, while the second pump was completed and shipped back to the customer on schedule in order to meet the operational requirements of the plant. The team approach displayed in this type of project enables Sulzer to deliver a true turnkey solution and maintain clear communications by operating through a single point of contact. In this way the client remains fully appraised of progress and is able to make informed decisions when unexpected circumstances arise.


In today's world of large scale pump maintenance it is essential for repair specialists to have a wide range of skills and adaptability in order to deliver a comprehensive service. Equipment is becoming more complex and the facilities required to maintain them, more expensive. Although technology has evolved since much of the equipment in the power generation sector was manufactured, it is possible, with the right engineering expertise, to improve reliability and efficiency by remanufacturing certain components as part of the regular maintenance program. In the long term, this helps to improve productivity and reduce the likelihood of unexpected breakdowns.

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