Privacy and cookie policy and Customer data processing

  1. This privacy and cookie policy describes the personal data gathered in connection with your (the "User's") use of the Sulzer website and how such information (the "Personal Data") is processed by Sulzer Management Ltd. as owner of the data collection and data controller, a Swiss corporation with its registered address at Neuwiesenstrasse 15, 8401 Winterthur, Switzerland ("Sulzer"), and all companies of and / or affiliated with the Sulzer Group globally ("Sulzer and its affiliates").

    Should there be any inconsistency between this privacy and cookie policy and any other applicable contract or the general terms and conditions of Sulzer and its affiliates, the provisions of this privacy and cookie policy will prevail.
  2. By providing your approval on the Sulzer website, you give your consent to the Sulzer website privacy and cookie policy and the processing of Personal Data and cookies for the purposes as set forth herein. You can withdraw your consent at any time.
  3. We have technical and organizational security procedures to maintain the security of your Personal Data and to protect your session data and Personal Data against unauthorized or illegal processing and / or against unintentional loss, modification, disclosure or access. Sulzer ensures compliance with safety measures through appropriate quality specifications and employee training and technical security measures such as HTTPS, database and password protection.
  4. Personal Data is processed based on your consent and in accordance with applicable data protection and privacy laws. Sulzer processes your Personal Data for a variety of purposes. In particular, Sulzer may process all or some of your Personal Data for one or more of the following purposes: providing access to and processing inquiries on the Sulzer website, registration and access to closed user groups, subscription to newsletters, or as stated or evident when such information is collected, and also for marketing, advertising and sales, for participating in surveys and proving feedback, for improving the Sulzer website and products and services, for research and development, for technical operations and maintaining security, for statistical and market research purposes, for complying with applicable laws and regulations, and for other purposes provided for or permitted by law.

    The Personal Data may also be shared with, and used for the above purposes, by other Sulzer group companies, third parties who directly or indirectly acquire businesses or parts thereof from Sulzer or its affiliates, with partners in marketing, sales, research and development, with service providers, and with public authorities in Switzerland and / or abroad or otherwise as necessary to comply with the law or a court order.
  5. Your Personal Data will be kept as long as Sulzer considers necessary or reasonable to comply with the applicable laws, or for as long as this is necessary for the purposes for which they were collected. Sulzer deletes your Personal Data as soon as they are no longer required or when the User deletes or requests Sulzer to delete his / her User account, and in any case after the end of the maximum retention period prescribed by law.
  6. You have the right to assert your data protection rights at any time, and to obtain information about your stored Personal Data, to rectify, add to, or object to the processing of your Personal Data, or demand the deletion of your Personal Data. You will find details of how to contact Sulzer in section 10 below. Sulzer reserves the right to correspond with you electronically in this regard (especially by e-mail).
  7. Sulzer collects cookies and information that your computer, mobile device, and browser provides when you visit the Sulzer website. Cookies are small text files that are stored in the visitor's computer or mobile device when you visit the Sulzer website. They are necessary for transmitting information over the network and provide the services on the Sulzer website. Cookies are also used to recognize visitors and to track them during their use of a website, for example to remember users’ custom preferences, help users to complete tasks without having to re-enter information when browsing from one page to another or when visiting the site later. Sulzer will do so only on a non-personal basis as no Personal Data are stored in the cookies Sulzer uses.

    The data stored in cookies consists of the referrer, date and time of your visit to Sulzer's website, your IP address, country and language information, device information (such as model, operating system, browser version and view port), network information (such as operator), session cookies (session cookies and persistent cookies), your file downloads, videos watched, search keywords used, the type of your browser and the device the website was accessed with, as well as information about how you use the Sulzer website (together the "log files"). However, such log files will be used by Sulzer only on a non-personal basis (i.e., not linked to personally identifiable information about you) for the purposes of improving the Sulzer website and its functionalities, understanding its use and the use of the information and content contained therein, and for technical and security purposes.
  8. In order to constantly improve and optimize Sulzer and its affiliates' digital offering, Sulzer uses so called tracking technologies. Web analysis tools provide Sulzer with statistics and graphics which provide Sulzer with information about the use of the Sulzer website, its information and its content. In this regard, the Sulzer website uses Google (Google Analytics Privacy) to collect data on visitor behavior. All visitor data is saved using an anonymous user ID and can be used to aggregate a usage profile under a pseudonym, while preventing the identification of individual devices. Cookies may be used for this purpose. The data collected by the Google Analytics technology will not be used to determine the personal identity of a website visitor and will not be compiled with Personal Data relating to the person referred to by the pseudonym, unless agreed to separately by the person concerned.

    Google complies with the data protection rules of the “EU-U.S. Privacy Shield” and “Swiss-U.S. Privacy Shield” arrangements and is registered with the "Privacy Shield" program of the US Department of Commerce and the European Commission and Swiss Administration. The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other Google data. Transfer of these data by Google to third parties can only take place on the basis of legal regulations or as part of the order data processing.

    You may prevent the recording of the data generated by cookies and relating to your use of the website (incl. your IP address) at Google, as well as the processing of these data by Google, by downloading and installing the browser plugin available under the following link (https://tools.google.com/dlpage/gaoptout?hl=en) You will find more detailed information about Google Analytics and data protection at https://tools.google.com/dlpage/gaoptout?hl=en or https://support.google.com/analytics/answer/6004245?hl=en.
  9. Sulzer and any of its affiliates store Personal Data and operate the Sulzer website, at its or its hosting providers' facilities located in Switzerland and the European Union. Sulzer and its affiliates may process Personal Data in and access it from any other country and Sulzer may delegate the processing of such information to third parties, including affiliates abroad. If data is processed in countries that do not guarantee adequate protection, Sulzer will ensure adequate protection of the data in accordance with applicable data privacy laws and by way of putting adequate contractual guarantees in place, namely on the basis of EU standard clauses, binding corporate rules or it bases the transfer on the exceptions of consent, conclusion or performance of contract, the determination, exercise or enforcement of legal claims, overriding public interests or it discloses the data in order to protect the integrity of these individuals. You can obtain a copy of the contractual guarantees from or will be advised where to obtain such copies by the contact person in section 10 below. Sulzer reserves the right to redact such copies for reasons of data protection or secrecy reasons.
  10. If you have questions or complaints related to this privacy and cookie policy or Sulzer's processing of your Personal Data, please submit them via the following e-mail address: webmaster [at] sulzer.com or to the Sulzer Global Data Privacy Officer.

    Sulzer Global Data Privacy Officer
    Sulzer Management Ltd.
    privacy [at] sulzer.com
    Neuwiesenstrasse 15
    8401 Winterthur, Switzerland

    You may also use webmaster [at] sulzer.com to withdraw your consent for processing Personal Data, exercise your right of access to the Personal Data Sulzer is processing about you, to object against its processing of your Personal Data (with effect for the future), to have it corrected or erased. You may also have a right to data portability or to lodge a complaint to a supervisory authority, as provided for by applicable data protection law. Please note that you have to properly identify yourself (e.g., through copy of your ID) before your request can be processed. In case of electronic direct marketing, you will also be provided with a method to easily opt-out of receiving further marketing materials and you may use the following e-mail address to remove your address from our electronic direct marketing list: webmaster [at] sulzer.com.
  11. This privacy and cookie policy is effective as of May 24, 2018. Sulzer reserves the right to amend, adjust, or suspend this privacy and cookie policy at any time. The amended, adjusted or suspended privacy and cookie policy will be posted on this page.